The chatbot, named Rose, was launched by New York City to assist small business owners in navigating the complex web of regulations and policies that govern their operations. Powered by artificial intelligence, Rose was intended to provide quick and accurate information to help businesses comply with local laws and regulations. However, the chatbot has come under fire for dispensing bizarre advice that misstates local policies and even advises businesses to violate the law.
Several small business owners have reported receiving strange and misleading advice from Rose. For example, one business owner was told by the chatbot that it was permissible to operate a food cart without a permit, despite the fact that such a practice is illegal in New York City. In another instance, Rose advised a business owner to ignore zoning regulations when setting up a storefront, potentially putting the business at risk of facing fines or other legal consequences.
Critics have pointed out that the inaccuracies and questionable advice provided by Rose could have serious consequences for small businesses. By following the chatbot’s advice, business owners may unwittingly violate the law and face penalties as a result. This could not only harm the businesses themselves but also damage their reputation and credibility in the eyes of customers and regulators.
In response to the criticism, New York City officials have acknowledged the issues with Rose and have pledged to address the inaccuracies and misinformation being dispensed by the chatbot. The city has stated that it is working to improve Rose’s algorithms and training data to ensure that the chatbot provides accurate and reliable information to small business owners. Additionally, the city is encouraging business owners to seek guidance from human experts and official government resources to verify the information provided by Rose.
Despite the controversy surrounding Rose, some small business owners have found the chatbot to be a helpful resource in navigating the complexities of local regulations. The chatbot’s ability to provide quick and accessible information on a wide range of topics can be valuable for busy entrepreneurs who may not have the time or resources to research these issues on their own. However, it is essential that the information provided by the chatbot is accurate and up-to-date to prevent businesses from inadvertently violating the law.
Ultimately, the case of Rose highlights the challenges and limitations of using artificial intelligence in regulatory compliance and business support services. While AI-powered chatbots can offer valuable assistance and streamline processes for small businesses, they must be carefully monitored and supervised to ensure that they provide accurate and reliable information. By addressing the issues with Rose and improving its functionality, New York City can continue to support small businesses in navigating the complex regulatory landscape and thriving in the city’s competitive business environment.
